Please check that:

• The order has not been delivered to another authorised person;
• If you live in a condominium or flat, check that it is not at the concierge;
• Check that the delivery address is correctly filled in.

If you still have any doubts, please contact us with the order number and email address you used during the purchase process.

In the event of product defects or irregularities, we will exchange or refund the purchase price, provided that the following conditions are met:

• The customer must request the exchange or refund within 30 calendar days of receiving the product by e-mailing info@drpeanut.pt. Shipping costs will be the responsibility of Dr Peanut.
• The product must be returned in its original packaging, accompanied by the invoice.
  Once received, the product will be analysed in order to ascertain the defect or irregularity reported by the customer.
• If the defect or irregularity is proven, Dr Peanut will exchange it for the same product in perfect condition.
  The cost of sending the new product will be borne by Dr Peanut.

Dr Peanut disclaims any obligation to make any exchange in which the product does not comply with the conditions mentioned on the shipping and returns page.

The deadline for withdrawing from the purchase of the product is up to 15 (fifteen) calendar days from the date of receipt; for the purpose of returning the product, in which case the following conditions must be observed:

• In the event of a return, the product must be returned in its original packaging, unopened, with no signs of use and accompanied by the purchase invoice.
• The customer must request the return by emailing info@drpeanut.eu, stating the order number and the email address used in the purchase process. The cost of sending the product back will be borne by Dr Peanut. However, the return of the product is the customer’s responsibility and must be sent by courier.

Once the product has been returned, Dr Peanut will check whether the above conditions have been met. If so, we will refund the full purchase price.

For credit card purchases, your card issuer will be notified and a refund will be issued.

The refund period is the responsibility of the card administrator.

For purchases paid by PayPal, the amount will be refunded to the same account you used during the purchase, within 3 business days.

For purchases paid by MB Way, the amount will be refunded to the same phone number you used during the purchase, within 3 business days.

For purchases paid with or Multibanco, the refund will be made by bank transfer to the IBAN indicated by the customer. You can send your IBAN via email to info@drpeanut.pt and provide your order number and the email you used during the purchase process.

Dr. Peanut disclaims the obligation to cancel any purchase in which the product does not meet the requirements described below:

• The period for canceling the purchase of the product is up to 15 (fifteen) calendar days, counting from the date of receipt;
• In case of return, the product must be returned in its original packaging, unopened, without signs of use and accompanied by a purchase invoice.
• The customer must request a return via email at info@drpeanut.pt. Product shipping costs will be borne by Dr. Peanut. However, returning the product is the customer’s responsibility and must send it via a carrier.
• After the product has been withdrawn, Dr. Peanut will verify whether the aforementioned conditions have been met. If so, we will provide a refund of the full purchase price.